Return and Refund Policy
We want you to be completely satisfied with your purchase.
If for any reason you are not fully happy, you may return your item within 14 days of delivery and receive a full refund.
To be eligible for a return, the item must be:
- Unused and unworn
- In its original condition
- Returned with original packaging
Our goal is to make your shopping experience as simple and worry-free as possible.
Warranty
At Alveaura, we stand behind the quality of our products.
We are committed to ensuring that every piece meets high standards of craftsmanship and durability. If you receive an item with a manufacturing defect, please contact us and we will work with you to resolve the issue as quickly as possible.
Depending on the situation, we may offer a replacement or refund.
What is not covered:
- Normal wear and tear (such as minor fabric aging or natural signs of use)
- Damage caused by misuse, accidents, or improper care
- Cosmetic changes that occur over time
Terms & Conditions
Payment Methods
We accept secure payments via major credit and debit cards (such as Visa and Mastercard).
All payments are processed securely and encrypted.
Order Cancellation
You may cancel your order within 24 hours of placing it for a full refund, as long as it has not yet been shipped.
Returns Process
We offer a 14-day return policy.
To initiate a return, please contact us at:
info@alveaura.com
Once your return is approved and received, refunds are typically processed within 5–7 business days to your original payment method.
Complaints & Claims
If you have any issues with your order, please reach out to us at:
info@alveaura.com
Our support team will assist you as quickly as possible.